Replacement Spectacles

This process can be used to order an exact replacement of a previous order.

1. Open the Dispense module for the relevant patient.
   
   
   
   
2. This will open a new window showing all of the patient's previous dispenses.
   
   
   
   
3. Click the 3 dot menu next to the dispense you want to replace and click 'Repeat Dispense'.
   
   
   
   
4. If there have been any changes since the last dispense, e.g. the NHS voucher price has changed, a pop-up will show to make you aware of this. Click 'Ok'.
   
   
   
   
5. If there the patient has had a new rx, the Prescription section will be shown in red. Click the 'Change RX' button to update the rx.
   
   
   
   
6. This will show a list of previous prescriptions. Select the one you would like to use.
   
   
   
   
7. The following message will be displayed. Click 'Ok'.
   
   
   
   
8. Check the products are still available and complete the dispense as normal.

Spectacle Remakes

This process can be used if the patient has a pair of spectacles that need to be remade due to a quality issue.

1. Open the Dispense module for the relevant patient.
   
   
   
   
2. Click the 3 dot menu next to the dispense you want to replace and click 'Repeat Dispense'.
   
   
   
   
3. If there is nothing wrong with the frame and it is just the lenses that are faulty, click the 'Reglaze' button.
   
   
   
   
4. Select the frame from the list of previous purchases. Then click 'Use Selected Frame'.
   
   
   
   
5. In the Lens Notes box, write a note to say the reason for the return and reference the original order number.
   
   
   
   
6. In the Adjustments & Voucher section, select the Adjustment reason 'Remake' in the overall adjustment field reason. The price will be adjusted to £0 but can be amended if necessary.
7. Confirm the dispense.

Redispense

1. Make a note for future reference on the original order, that the patient has had a non-tol and the reason the spectacles are being redispensed.
2. Open the Dispense form for the patient.
3. If the patient is having new lenses into the frame, select 'Reglaze'. If the patient is having a different frame, choose the new frame on the Frame section.
4. Navigate to Lenses & Finishes and select the lens the patient is having.
5. Complete any other extras that are required for this dispense.
6. Select the Redispense adjustment reason in the Overall field. (If you are not charging the patient for the redispense, override the price so it says £0. If you would like to charge the patient for any upgrades or refund the patient for any downgrade, then do not amend the price.
7. Confirm the dispense. (If the patient is having two pairs, then you can begin a new dispense now).
8. Exit the Dispense module do that the new dispense is entered onto the till.
9. On the patient Sales, use the 'Transfer Payments' feature.
10. Tick the box next to the redispense.
11. Highlight with a single click, the original dispense that the patient has already paid for.
12. Click 'Transfer Payments'.
13. Select the option 'Transfer whole amount' and then click 'Transfer'.
14. If the patient requires a refund, the new dispense will now be green as the patient is owed money.
15. If the patient needs to pay for an upgrade, the new dispense will be highlighted red.
16. Highlight the original dispense, click the 'Write Off' button and enter the reason 'Redispense'.
17. You can now use the 'Enter Payment' button if the patient owes money or the 'Amend Payment' button to return money to the patient.