This error occurs when a document is generated through i-Clarity and i-Clarity is set to auto save, when words default file type for saving is not the standard .doc or .docx

To correct the error:

1. On the computer that presents the error message, open Microsoft Word.
2. Click on 'File'

3. Down the left hand side find and click on 'Options'

4. In the options windown that has opened, click on the 'Save' option.

5. Change 'Save files in this format' to show '.docx'

6. Click 'Ok' to save the changes to word