"Conversion failed when converting date and/or time from character string"

"Conversion from string XX/XX/XXXX to type Date is not valid"

If you're getting an error message similar to those above then it's likely that you're PC is set to a different regional format than i-Clarity. Luckily there's an easy fix to this!

1. Move your cursor to the windows search bar, most commonly found at the bottom of your screen. (It sometimes displays as just a magnifying glass)

2. Search for "date & time settings".

3. Open the Date & time settings from the results. Most commonly it will be the top match.

4. The date and time settings screen will appear. Scroll down to 'Language & region'. Click this option.

5. On the page that follows, scroll to the region section and ensure that the Regional format is set to 'English (United Kingdom)'.

6. Lastly, now that you've made this change, restart i-Clarity and the error should now be fixed.