This guide will explain what to do when you have a patient transaction showing in green, but no money is owed to the patient.

This guide assumes that the patient has no other outstanding transactions than the one you are dealing with.

1. Create a new sale
2. Click 'Search by description'
3. Search for 'misc'
4. Select 'misc Other' (or similar) and click 'Ok'
5. Use the on-screen numbers to enter the opposite amount to your minus balance. For example - if the transaction was -10.00, enter 10.00 on screen.
6. Add the reason for your correction within the 'Description' box.
7. Click 'Add To Sale'
8. Click 'Confirm Sale'
9. Click 'Show Entire Balance'
10. The balance will now read as 0.00 (assuming the patient doesn't also have other outstanding transactions)
11. Select the 'cash' tender type
12. Click 'Confirm  Amount'
13. Click 'Confirm Total'
14. This should now clear the balance.