Knowledge Base
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| Label Printer Not Printing In Center Of Labels If your Zebra ZD410 printer is not printing in line, it could be due to several reasons.
Here are some steps to troubleshoot the issue:
Check the media loading: Ensure that the labels are loaded correctly and facing up. Verify that the roll is properly aligned.
Inspect for obstructions: Check for any debris or stuck labels in the label path.
Clean the label sensor: Use a soft, dry cloth to clean the label sensor if necessary.
Adjust the label guides: Ensure that the label guides are not too tight or too loose.
Recalibrate the printer: Turn off the printer, hold down the feed button while turning it back on, and release it when the status light starts flashing.
Update the printer firmware: Ensure that the printer's firmware is up to date. ... Point Of Sale - Enterprise |
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| PLU Code Maintenance Adding A Till Button Within the maintenance module, navigate to the ‘Misc 2’ tab.
... Point Of Sale - i-Clarity |
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| What’s My Best Point Of Contact For Support? Going forward, we would encourage all our iClarity Clients to use our Support team as a main point of contact.
Contacting Support ensures you always have full cover, even when individual team members are unavailable, and allows us to respond as quickly and consistently as possible.
We are enhancing our internal operations and workflows so that support calls are picked up more promptly than emails, enabling us to attend to urgent issues quickly and effectively.
Emails will be attended to quickly, but we are keen to ensure urgent issues which are most commonly reported by phone are attended to first.
Our goal is to provide the same level of reassurance and responsiveness as always— delivered through a stronger, team-based approach rather than relying on a single individual, as we have done in the past.
029 2084 4062support@i-clarity.co.uk... General - Select Software Version |
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| Creating And Receiving A Frame Or Sunspec Stock Order - Enterprise We recommend creating a purchase order for all frame and sunspec stock order placed with a supplier. Creating a stock order at the time of ordering not only gives you a digital record of the order to track but make the process of getting receive stock onto the shop floor available for purchase much quicker.
Creating a stock order (purchase order) for Frames and Sunspecs.
Open the stock module
Click the purchase order menu arrow
... Stock - Enterprise |
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| Setting Up Your i-Clarity To Work With Online Appointment Booking - Enterprise Choosing which appointment types are available to be booked online
For patients to be able to book appointments online directly into your i-Clarity diary you will first need to specify which types of appointment are bookable and which appointment slots in the diary are visible online.
Open the maintenance module and navigate to the appointment types form.
Within the top table of appointments, tick the ‘Online’ box next to any appointment type you would like to make available for online booking.... Maintenance - Enterprise |
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| Appointments Attended Report - Enterprise Appointments Attended Report
... Reports - Enterprise |
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| Enable A Prompt To Display When Patient Details Are Missing - Enterprise You can select certain fields in patient records as prompted fields. This means that if this field is not filled in, when the user leaves the Patient Record, a warning message will show up. To set these fields, go to Maintenance, Patient Information and then Patient Prompted Fields.
Tick the box(es) of the field(s) you would like to receive prompts for.
... Maintenance - Enterprise |
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| Automated Appointment Confirmations (General) - Enterprise You can set the system to automatically send appointment confirmations and reminders.
Go to Maintenance, Branch & System and then Branch Full Config. Then click on 'Config Appointment Confirmations'. This will open a new window.... Maintenance - Enterprise |
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| Automatically Delay Multiple Recalls - Enterprise In Maintenance, Branch & System and then System Parameters, there is a check box that will stop patients receiving multiple recalls.
... General - Enterprise |
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| Adding An Extra Appointment To The Start or End Of A Clinic - Enterprise To be able to book an appointment, a clinic must be set up for the day that you are looking to book the patient in.
i-Clarity Enterprise will not allow you to book a clinic for a user who already has a clinic booked that day but it will allow you to book an AM and a PM clinic separately at the same or different branches.
Adding An Extra Appointment To The Start Or End Of A Clinic
In the appointment diary, click the Menu icon on the clinic you want to add an appointment slot to
... Appointment Diary - Enterprise |